Terms of Service
The agreement between Apture Labs and the operators, service companies, and individuals who use Fleet Builder, Signal, and the model catalog.
This document is a structural scaffold. Each section describes what belongs in it; none of it is operative legal language, and it has not been reviewed by a lawyer. Replace the body text with counsel-approved wording before relying on this page.
Acceptance of these terms
Who is bound, when they become bound, and how acceptance is recorded — clickthrough at signup, or by executing an order form for Enterprise deployments.
The services
What is being provided: Fleet Builder (web), Signal (desktop agent), the model catalog and API, and any professional services engaged under a separate statement of work.
Note here that in-firewall deployments are governed by the order form, which takes precedence where it conflicts with these terms.
Accounts and seats
Seat definitions, the five-seat minimum on Team, who may use a seat, and the customer’s responsibility for credentials and for the conduct of their users.
Fees, billing, and taxes
Per-seat pricing in CAD, annual versus monthly terms, the two-months-free annual discount, GST treatment, renewal, proration on plan changes, and non-payment.
State plainly that inference is included with a seat and is not metered, and that prepaid credits for out-of-harness usage are a separate arrangement.
Customer data and model weights
The commercial promise the whole product rests on: the customer owns their data, owns any model finetuned on it, and Apture claims no licence to use that data to train models for anyone else.
Cross-reference the Data Use page.
Acceptable use
Prohibited conduct, resale restrictions, and the consequences of misuse — including suspension.
For an on-prem product, be specific about what Apture can and cannot observe or enforce inside the customer’s boundary.
Third-party and frontier models
Disclosure that escalated requests may reach a third-party frontier provider after scrubbing, which providers are used, and that their terms apply to that leg of the request.
Intellectual property
Apture retains its platform IP; the customer retains their data and finetuned weights. Feedback licence, if any.
Warranties and disclaimers
Service warranty scope, and an explicit statement that model output is probabilistic and must not be relied on as the sole basis for a safety, regulatory, or financial decision — human-in-the-loop is a product requirement, not a suggestion.
Limitation of liability
Liability cap, excluded damages, and any carve-outs.
Term and termination
Term, renewal, termination for convenience and for cause, and what happens to deployed models and customer data on termination — particularly for air-gapped installs where Apture has no access.
Governing law
Alberta law and the venue for disputes.
Changes to these terms
Notice period and how continued use constitutes acceptance.
Contact
Apture Labs, Calgary, Alberta. legal@apturelabs.com.
What personal information Apture Labs collects, why, and what rights you have. Written to PIPEDA and Alberta PIPA.
What happens to your operational data, what leaves your network, and what is never used for training. This is the page that has to match how the product actually behaves.
How Apture Labs secures the platform, and what a customer is responsible for inside their own environment.